Visit on.nyc.gov/Submit-Concern or call NYCHA’s Customer Contact Center (CCC) at 71 (and select menu option 7 when prompted). Poor quality maintenance work in an apartment or building :.Previously reported unsafe health and safety conditions, including lead, mold, pests, heating, elevators, building cleanliness, and fire safety, that were not corrected.Improper maintenance work intended to hide actual building conditions.Potential violations of laws, rules, or regulations.*To report building emergencies or schedule routine maintenance repairs:Ĭall NYCHA’s Customer Contact Center (CCC) at 71 or use MyNYCHA ( on.nyc.gov/mynycha), which are both available 24/7. *If you have already reported mold or a leak in your apartment to NYCHA but are still concerned about mold, leaks, or any associated repairs that have not been completed properly or on time:Ĭontact the Ombudsperson Call Center (OCC) for leaks and mold, which is court-appointed and independent of NYCHA, at 88 or. If you feel your complaint to NYCHA was not addressed properly, you can contact the Monitor by email ( or by phone (34 or toll-free at 84). Schwartz was appointed as the federal Monitor to ensure that NYCHA complies with its obligations to provide decent, safe, and sanitary housing. NYCHA employees who misuse or abuse NYCHA time or steal NYCHA property :Ĭall the NYC Department of Investigation’s (DOI) NYCHA Inspector General Hotline at 21 or email either or The NYCHA Office of the Inspector General is part of the New York City Department of Investigation and independent of NYCHA. DOI works to protect NYC from corruption, fraud, waste, and abuse through investigations that result in prosecutions, recoupment of housing funds, or recommendations for City agency reforms.NYCHA vendors who file false paperwork to obtain or keep contract work or.NYCHA employees who accept gifts, tips, or bribes from NYCHA tenants or vendors.NYCHA vendors who offer NYCHA employees bribes to obtain or keep contract work.Tenants of NYCHA housing o r its Section 8 program who sublet their apartments/rooms to unauthorized occupants.Tenants of NYCHA housing or its Section 8 program who conceal the residency of unauthorized occupants in their apartments or who fail to report all of their household income.*To report conduct that may constitute a violation of law, or constitute a gross mismanagement of NYCHA rules and regulations, including, but not limited to: Requests for CCTV Images for Court or Administrative Proceedingsĭid you know that there are several ways to file a complaint about NYCHA?.If you’re a public housing resident and have an inquiry or complaint in your neighborhood, you may contact your local Borough Management Office. Customer Contact Center (CCC): 71Ĭustomer Contact Center Walk-In LocationsĤ78 East Fordham Road (1 Fordham Plaza), 2nd Floorīorough Management Offices for Public Housing The CCC is NYCHA's single point of contact for public housing residents, Section 8 voucher holders, and Section 8 landlords.
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